Privacy Policy

Information About Us

Our Site and Our Platform are owned and operated and our Services are offered by Droneit Group Pty Ltd, a limited company registered in Queensland, Australia under company number 600 504 201.

Registered address: 29/97 Creek Street, Brisbane QLD Australia. ACN: 600 504 201. Email: hello@droneit.com.au. Telephone: +61 1800 376 634.

What is Personal Data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal Data is, in simpler terms, any information about you that enables you to be identified. It covers obvious information such as your name and contact details, but also less obvious information such as identification numbers, electronic location data, and other online identifiers.

What Does This Policy Cover?

This Privacy Policy applies only to your use of Our Site, Platform and respective Services. Our Site and Platform may contain links to other websites. Please note that we have no control over how your Personal Data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any Personal Data to them.

When you visit our Site the following information may be collected: your IP address, which browser version you use, time of your visit, how you use our website and information about your device (e.g. geographical location, operating system, host name of accessing computer). This data does not contain additional Personal Data and cannot be assigned to specific persons.

You may choose to voluntarily submit your Personal Data by filling in the form(s) on our website (e.g. request a callback). Such information shall consist of your name, email address and phone number.

What Are My Rights?

Under the GDPR, you have the following rights, which we will always work to uphold:

• The right to be informed about our collection and use of your Personal Data.
• The right to access the Personal Data we hold about you.
• The right to have your Personal Data rectified if any of it is inaccurate or incomplete.
• The right to be forgotten: the right to ask us to delete or otherwise dispose of any of your personal data that we have (response timeframe is within a month).
• The right to restrict (i.e. prevent) the processing of your personal data.
• The right to object to us using your personal data for a particular purpose or purposes.
• The right to data portability: asking for a copy of your personal data to re-use with another service or business.
• Rights relating to automated decision-making and profiling (we do not use your Personal Data in this way).

For any query in relation to our use of your Personal Data or exercising your rights, please contact us. If you have any cause for complaint about our use of your Personal Data, you have the right to lodge a complaint with the information commissioner’s office.

How Do You Use My Personal Data?

Under the GDPR, we must always have a lawful basis for using Personal Data. This may be because the Personal Data is necessary for providing our Services to you, because you have consented to our use of your Personal Data, or because it is in our legitimate business interests to use it. Your Personal Data may be used for one of the following purposes:

• Providing and managing your account on our Platform and your access to our Site, Platform and Services.
• Operating our Site and Platform and providing our Services.
• Personalising and tailoring your experience.
• Communicating with you by responding to emails, support tickets or calls.
• Supplying you with information by email that you have opted in to (you may unsubscribe at any time via the Student Support Center at students.droneit.com.au or by emailing support@droneit.com.au).
• Analysing your use of our Site and Platform to continually improve them and your user experience.
• Monitoring, detecting and preventing prohibited or illegal activities and enforcing our terms of service.

With your permission and/or where permitted by law, we may also use your Personal Data for marketing purposes, which may include contacting you by email, telephone or text message with information, news, and offers. You will not be sent any unlawful marketing content or spam, and you will always have the opportunity to opt out.

How Long Will You Keep My Personal Data?

We will not keep your Personal Data for any longer than is necessary in light of the reason(s) for which it was first collected. Your Personal Data will be kept:

• For as long as you keep a paid or trial account with our Platform.
• For as long as you remain subscribed (have positively opted in) to our emailing list.
• Otherwise, for a maximum period of two years following your initial communication or signup.
• As required for proper compliance with our legal, accounting and tax obligations.

How and Where Do You Store or Transfer My Personal Data?

We share your data with external third parties and some are based outside of the EEA. We will only transfer your Personal Data to countries deemed to provide an adequate level of Personal Data protection, and we use specific agreements and standard contractual clauses approved by the European Commission for such transfers.

All Personal Data that you provide is stored on secure Amazon Web Services servers and Google Cloud servers located in Europe and in the U.S.A. Any payment transactions are encrypted using SSL technology; all payment data is stored by our payment processors and is never stored on our servers.

Where we have given you (or where you have chosen) a password that enables you to access your account, you are responsible for keeping this password confidential. We recommend that you not share your password and that you change it frequently.

Do You Share My Personal Data?

We may sometimes enter into agreements with third parties to be able to offer certain features of our Site, Platform and Services, such as payment processing, delivery, and marketing. In some cases, those third parties may require access to some or all of your Personal Data that we hold. If any of your Personal Data is required by a third party, we will take steps to ensure that it is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law.

In some limited circumstances, we may be legally required to share certain Personal Data if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

Droneit may disclose your personal information to a government institution that has asserted its lawful authority to obtain the information, where Droneit has reasonable grounds to believe the information could be useful in the investigation of unlawful activity, or to comply with a subpoena, warrant or court order.

How Can I Control My Personal Data?

When you submit Personal Data via our Site and Platform, you may be given options to restrict our use of your Personal Data. In particular, we provide you with strong controls on our use of your Personal Data for direct marketing purposes, including the ability to opt out of receiving emails from us by unsubscribing using the links provided in our emails and by managing your account.

You may access certain areas of our Site without providing any Personal Data at all. However, to use all features and functions available you may be required to submit or allow for the collection of certain data.

How Can I Access My Personal Data?

If you want to know what Personal Data we have about you, you can ask us for details of that Personal Data and for a copy of it. This is known as a “subject access request”. All subject access requests should be made in writing to our email or postal addresses. A subject access request form is available; contact us at digital@droneit.com.au to request it.

There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ a fee may be charged to cover our administrative costs. We will respond to your subject access request within 21 days and, in any case, not more than one month of receiving it. For more complex requests, up to a maximum of three months may be required, and you will be kept fully informed of our progress.

How Do You Use Cookies?

Our Site and Platform may place and access certain first-party Cookies on your computer or device, used to facilitate and improve your experience and to provide and improve our Services. You may also receive certain third-party Cookies, used for analytics and marketing purposes.

Before Cookies are placed on your computer or device, you will be shown a banner requesting your consent. You may deny consent; however certain features of our Site and Platform may not function fully or as intended. Certain features depend on “strictly necessary” Cookies, which your consent is not sought for, but you may still block via your browser settings.

Our Site and Platform use analytics services provided by LinkedIn, Duda, TikTok, Google, Meta, and Hubspot. Analytics Cookies collect anonymous usage information enabling us to better understand how our Site and Platform are used.

You can choose to enable, disable or delete Cookies in your internet browser at any time; however you may lose information that enables you to access our Site and Platform more quickly and efficiently, including login and personalisation settings.

How Do I Contact You?

To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details: email digital@droneit.com.au, telephone +61 1800 376 634, or post to 29/97 Creek Street, Brisbane QLD Australia.

Changes to this Privacy Policy

We may change this Privacy Policy from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects Personal Data protection. Any changes will be immediately posted on our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of our Site following the alterations. We recommend that you check this page regularly to keep up to date.