Terms & Conditions

1. Your agreement with Droneit

Depending on the transaction, your agreement with Droneit may include:

• these Terms & Conditions
• the description, inclusions and conditions applying to the particular product or service
• an accepted quotation, proposal or written scope of work
• the Student Handbook where training is supplied
• booking, assessment or course-specific conditions
• promotion-specific conditions
• our Price Match Policy where applicable
• delivery or return conditions applying to physical goods
• any other terms expressly incorporated into the transaction before it is entered into

Students are also bound by the Student Handbook applicable to their enrolment.

Where terms deal with the same subject matter, specific terms applying to a particular transaction prevail over these general Terms to the extent of the inconsistency.

For student-specific matters, the Student Handbook prevails where it deals more specifically with course access, attendance, bookings, rebooking, assessment, examinations, extensions, withdrawals, refunds, student conduct or academic matters.

Mandatory law prevails over any inconsistent contractual provision.

2. Acceptance

An agreement may be accepted electronically, including by:

• completing an online purchase
• checking an acceptance box
• accepting a quotation or proposal
• enrolling in a course
• activating or using an account after the applicable terms have been made available
• another electronic method capable of recording acceptance

Where another person or organisation purchases training or services for you, that purchaser must make the applicable Terms and Student Handbook available to you.

An adult participant is personally responsible for complying with the requirements applicable to their participation once those requirements have been made available to them.

3. Website and online system use

You may use Droneit’s websites and online systems only for lawful and authorised purposes.

Unless expressly authorised by Droneit or permitted by law, you must not:

• gain or attempt to gain unauthorised access to an account, system, database, administrative area or information
• use another person’s account without authority
• share, sell or transfer individual account credentials or access codes
• interfere with, disrupt or degrade a system or service
• bypass or circumvent security, access or operational controls
• introduce malware, malicious code, automated attacks or harmful instructions
• reverse engineer, decompile or disassemble protected technology except where expressly permitted by law
• attempt to expose source code, credentials, restricted internal information or security controls
• scrape, crawl, data-mine or systematically extract protected information or content
• systematically download website, portal or course content
• reproduce, resell or commercially exploit Droneit systems or protected content without authority
• create derivative commercial works from protected Droneit content
• use Droneit content to develop a competing course, product, database or service
• use Droneit proprietary content to train, fine-tune or develop another artificial intelligence or machine-learning system without written permission
• upload or distribute unlawful, infringing, malicious or unauthorised material
• use our systems for fraudulent or unlawful activity

Droneit may take reasonable technical or administrative steps to prevent or stop unauthorised use.

4. Account security

Individual account credentials must be kept confidential.

You are responsible for taking reasonable care to protect your passwords, authentication codes, email accounts and devices through which your account may be accessed.

You must notify Droneit promptly if you know or reasonably suspect that your account has been compromised.

To the extent permitted by law, Droneit is not responsible for unauthorised activity caused by your failure to take reasonable care of your credentials or devices.

5. Website and general information

Droneit takes reasonable steps to maintain accurate information, but public website content, articles and general information may become outdated or contain errors.

This is particularly relevant where legislation, CASA requirements, technical specifications or regulatory guidance change.

General website content and AI-generated responses do not replace:

• current legislation
• CASA regulations or official regulatory material
• formal course or assessment requirements
• manufacturer instructions
• professional advice where professional advice is required
• a formal decision made by an authorised Droneit representative or regulator

Information material to a regulatory, safety, financial or commercial decision should be verified against the appropriate authoritative source.

Nothing in this section reduces Droneit’s obligation to supply goods and services in accordance with applicable law.

6. Orders and purchases

Displaying a product or service does not require Droneit to accept every order.

An order is accepted when Droneit accepts the transaction by confirmation, dispatch, provision of access or materials, commencement of the service, or another clear act of acceptance.

Droneit may decline an order before acceptance for a legitimate reason, including:

• unavailability
• inability to provide the requested service
• failure to satisfy an eligibility requirement
• suspected fraud or unauthorised payment
• a genuine and obvious pricing or listing error

Where Droneit has taken payment for an order it does not accept, the applicable amount will be refunded.

Prices are stated in Australian dollars unless expressly stated otherwise.

7. Physical goods

Droneit supplies physical goods within Australia. International shipment of physical goods is not currently offered.

Delivery dates and timeframes are estimates unless a particular delivery date has been expressly agreed.

Droneit may use third-party carriers. Delays outside Droneit’s reasonable control may affect delivery but do not exclude rights available under the Australian Consumer Law.

Where goods are faulty, damaged, lost in transit or otherwise fail to comply with an applicable consumer guarantee, Droneit will deal with the matter in accordance with Australian Consumer Law.

A consumer will not be required to pursue a manufacturer, distributor or carrier instead of exercising a right they have against Droneit.

Manufacturer and distributor warranties are additional to, and do not replace, statutory consumer rights.

8. Change-of-mind returns for goods

Unless Droneit expressly offers a change-of-mind return for a particular purchase, Droneit does not provide a refund or exchange merely because you:

• change your mind
• find the product cheaper elsewhere
• decide you no longer require it
• make an incorrect selection where the goods supplied are the goods ordered

This does not affect any remedy arising from a failure to comply with an applicable consumer guarantee.

9. Hardware returns

Before returning hardware, contact Droneit and provide the information reasonably required to identify the purchase and issue, which may include:

• order number
• serial number
• brand and model
• description of the fault or issue
• photographs or diagnostic information where reasonably requested

Do not send hardware to an address without receiving return instructions.

Returned hardware must be appropriately packaged.

To the extent permitted by law, Droneit is not responsible for additional damage caused by inadequate packaging or handling arranged by the customer.

Where Australian Consumer Law requires Droneit to bear or reimburse reasonable return or transportation costs, Droneit will do so.

10. Training services

Droneit provides aviation training, assessment, tutoring and related educational services.

Students are responsible for satisfying the eligibility, identification, attendance, study, assessment and regulatory requirements applicable to their course.

Enrolment, payment or participation does not guarantee:

• successful course completion
• competency
• a passing assessment or examination result
• issue of a licence, certificate, endorsement or regulatory approval
• employment
• a particular commercial or financial outcome

Where CASA or another authority is responsible for a licence, certificate, approval or regulatory decision, Droneit does not control or guarantee that decision or the regulator’s processing timeframe.

11. Student Handbook

The Student Handbook forms part of the agreement for Droneit training and contains the detailed rules applicable to matters including:

• eligibility
• course duration and access
• attendance
• bookings and rebooking
• examinations and assessments
• appeals and complaints
• academic integrity
• extensions
• fees
• withdrawals and refunds
• certification
• student conduct
• disciplinary matters
• health and safety

Droneit may update administrative, procedural, safety, regulatory or operational requirements where reasonably necessary, including to reflect CASA requirements.

A later amendment will not retrospectively impose a new material financial obligation or remove a substantive contractual right concerning an existing enrolment unless the change is required or authorised by law or regulation, permitted by the existing agreement, or agreed with the affected student.

12. Course commencement and access

Course commencement, access periods and extension arrangements are governed by the Student Handbook and any conditions applying to the course purchased.

Where access credentials, materials or online course access have been supplied in accordance with the agreement, failure by the student to access, study or use those materials does not mean Droneit failed to make the service available.

Expiry of an agreed access period does not constitute cancellation or non-delivery where the agreed access period was provided.

13. Course withdrawal and refunds

Droneit courses are not sold on a change-of-mind refund basis.

Once course materials have been supplied or course access has been provided, course fees are non-refundable except:

• where the Australian Consumer Law or another applicable law requires a refund or other remedy
• to the extent an identifiable CASA fee remains refundable under the applicable CASA arrangements
• where Droneit expressly agrees otherwise in writing

Subject to those rights, circumstances that do not create a contractual entitlement to a refund include:

• change of mind
• deciding not to continue
• failing to commence or complete the course
• failing to attend
• personal, family or employment circumstances
• illness or injury
• relocation
• financial circumstances
• changes to work commitments
• inability to obtain leave
• visa or immigration issues
• failing to meet an eligibility requirement that was the student’s responsibility to confirm
• failing an assessment or examination
• dissatisfaction with an assessment outcome where the service itself was properly supplied
• failure to obtain a regulatory approval where the decision is made by CASA or another authority

Course fees remain payable in accordance with the agreed purchase or payment arrangement even if the student does not complete or fully use the course, subject to any non-excludable statutory remedy.

Where a CASA fee forms part of the purchase, refund of that component does not create a right to refund the separate Droneit course, training or service fees.

14. Bookings, attendance and rebooking

Training sessions, assessments and examinations may involve strict capacity limits and committed instructors, assessors, venues and other resources.

Booking, cancellation, non-attendance and rebooking requirements are governed by the Student Handbook.

Where a rebooking or re-attendance fee applies:

• it is separate from the original course fee
• it relates to provision of another training or assessment opportunity
• it does not constitute a refund or credit of the original course fee

Students must review booking confirmations and promptly notify Droneit of any identified error.

Nothing in a booking policy excludes a remedy that cannot lawfully be excluded.

15. Course changes and events outside reasonable control

Droneit may make reasonable operational changes to training dates, instructors, assessors, venues, delivery methods or sequencing where reasonably necessary to provide the service safely, lawfully and effectively.

Droneit may also be affected by events outside its reasonable control, including:

• severe weather or natural disaster
• airspace restrictions
• government or regulatory action
• emergencies or public health measures
• transport disruption
• venue unavailability
• critical instructor or assessor illness or unavailability
• telecommunications, utility or essential infrastructure outages
• industrial action
• war, terrorism or civil disturbance

Where reasonably practicable, Droneit may reschedule, relocate, suspend or modify the affected component and provide a reasonable alternative.

Where Droneit remains ready and able to provide the contracted service within an appropriate timeframe or through a reasonable alternative, the change or event does not, of itself, create a contractual refund entitlement.

Nothing in this section excludes a remedy required by Australian Consumer Law or another applicable law.

16. Assessments, examinations and academic integrity

Students must complete assessments and examinations honestly and in accordance with applicable assessment conditions.

Unless expressly permitted, students must not:

• obtain or provide unauthorised assistance
• submit another person’s work
• permit another person to undertake an assessment on their behalf
• use AI or another tool where its use is prohibited
• fabricate evidence, data or sources
• collude to obtain an unfair advantage
• solicit, copy, publish, distribute or disclose protected examination content

CASA examination content and other confidential assessment material must not be disclosed contrary to applicable requirements.

A student is not entitled to a refund merely because they fail an assessment or examination.

Assessment appeals and academic misconduct procedures are governed by the Student Handbook.

17. Student conduct

Students and customers must behave lawfully and reasonably when dealing with Droneit personnel, contractors, students and systems.

Droneit does not require its personnel to tolerate:

• threats
• intimidation
• harassment
• discriminatory abuse
• repeated obscene or personally abusive conduct
• deliberate disruption
• fraud
• threats to safety
• attempts to obtain unauthorised information
• deliberate interference with Droneit systems or operations

Droneit may take reasonable and proportionate action to protect its personnel, students, systems and business.

Serious misconduct may result in immediate restriction or suspension while the matter is investigated.

Suspension or expulsion resulting from a student’s breach or misconduct does not automatically create a refund entitlement. Any entitlement is determined under the Student Handbook and applicable law.

18. International students

Online course material may be accessible outside Australia where the particular course permits it.

Components required by CASA or Droneit to be undertaken in Australia must be completed in Australia.

International students are responsible for:

• obtaining any visa or immigration permission required
• determining whether they may lawfully access online training from their location
• attending required Australian components
• satisfying applicable CASA requirements

Droneit does not guarantee that an Australian qualification will be recognised by another country.

Visa, immigration or travel difficulties do not, of themselves, create a refund entitlement.

19. Purchasing for another person and minors

If you purchase a course or service for another person, you must:

• provide accurate information
• have authority to provide that person’s personal information where required
• make the applicable Terms and Student Handbook available to them
• not falsely represent that you have authority to make decisions for another adult

Where the Student Handbook permits a course transfer, the transfer remains subject to its conditions.

Where a person under 18 participates in training, a parent, guardian, employer or other authorised person may be responsible for the associated financial arrangements.

Droneit may require parent or guardian involvement where reasonably necessary for safety, training, assessment, privacy or regulatory purposes.

Specific minimum-age requirements for a qualification or service continue to apply.

20. Consulting and professional services

Droneit may provide consulting services including ReOC assistance, manual preparation, enterprise training, flight planning, tutoring and other aviation or professional services.

The scope, assumptions, deliverables, price and timeframe may be specified in a quotation, proposal, product description or engagement document.

You must provide information, documents, decisions and cooperation reasonably required for Droneit to perform the engagement.

Droneit may rely on information supplied by you unless Droneit has agreed to independently verify it or the information is obviously incorrect.

Work outside the agreed scope may require additional fees.

Where work is prepared for CASA or another authority, Droneit does not guarantee approval or a particular regulatory outcome.

21. Fees, payments and external finance

You must pay all fees when due under the applicable purchase or payment arrangement.

Droneit may offer payment in full, staged payments, instalments, pay-as-you-go arrangements or access to external finance or payment providers.

Where a payment schedule is agreed, that schedule forms part of the transaction.

Subject to rights that cannot be excluded, failure to complete or use a course or service does not remove an obligation to pay amounts properly due under the agreed arrangement.

Where an independent finance, credit, instalment or buy-now-pay-later service is selected, you may enter into a separate agreement with that provider.

Droneit is not responsible for the provider’s credit approval, interest, fees, repayment schedule or consequences of default unless Droneit itself provides the facility.

A genuine statutory or payment-provider chargeback right is not restricted. However, a chargeback must not knowingly be used merely to avoid a valid contractual payment obligation after the relevant goods, access or services have been supplied.

22. Promotions and discounts

Promotions are subject to the conditions communicated with the relevant offer.

Unless expressly stated otherwise:

• promotions apply only to qualifying transactions made while the offer is available
• eligibility requirements apply
• promotions are non-transferable
• promotions have no cash value
• discounts cannot be applied retrospectively
• promotions cannot be combined with another offer, discount or price match
• excluded products or services remain excluded
• availability may be limited
• coupon codes must be applied in the manner and timeframe specified

Droneit may change or withdraw a promotion for future transactions.

A promotion already applied to an accepted transaction will not be retrospectively removed merely because the offer later changes or ends.

Where a refund is required by law on a discounted transaction, it is calculated by reference to the amount actually paid for the affected product or service.

23. Artificial intelligence

Droneit uses artificial intelligence as described in its Privacy Policy.

AI may assist with educational questions, student and customer support, navigation, telephone enquiries, information retrieval, classification, summarisation, preparation of draft responses and internal knowledge or workflow functions.

AI-generated information may be inaccurate or incomplete.

Where an AI response conflicts with legislation, CASA requirements, official course material, formal assessment requirements or an authorised Droneit decision, the authoritative source or formal decision prevails.

Unless separately confirmed through an authorised Droneit process, an AI assistant cannot:

• amend a contract
• waive a fee
• approve a refund
• change an assessment result
• grant a licence, certificate or regulatory approval
• make a binding material commercial promise on behalf of Droneit

24. Acceptable use of AI and support systems

Droneit’s AI and support systems must not be used to:

• facilitate unlawful activity
• commit fraud, scams, phishing or malicious activity
• compromise or attempt to compromise security
• obtain another person’s private or confidential information
• harass, threaten, intimidate or abuse another person
• facilitate academic misconduct
• circumvent safeguards or access controls
• obtain restricted system prompts, credentials or internal information for the purpose of defeating protections
• interfere with Droneit systems or services
• introduce malicious code or instructions
• scrape proprietary content for competitive development or model training

Droneit may investigate misuse and restrict access where reasonably necessary and proportionate.

25. Calls, meetings and recordings

Telephone calls to and from Droneit are recorded and transcribed.

Training, assessments, tutoring, online classrooms, meetings, video calls and other interactions may also be recorded.

Recordings and transcripts are handled in accordance with Droneit’s Privacy Policy.

Where recording is reasonably necessary for training, assessment, regulatory, evidentiary, safety or another lawful purpose, Droneit is not required to provide an unrecorded version of the same interaction.

26. Intellectual property

All intellectual property rights in Droneit’s websites, student systems, branding, course materials, training resources, videos, audio, assessments, documents, manuals, graphics, databases, software and other protected content remain owned by Droneit or the applicable licensor.

Purchase, enrolment or access does not transfer ownership.

Droneit grants only a limited, personal, non-exclusive and non-transferable right to use the relevant material for the purpose for which it was supplied.

Unless authorised by Droneit or permitted by law, you must not:

• reproduce or distribute protected material
• share paid course access
• sell, licence or commercially exploit material
• publish examination or assessment content
• make course materials available to third parties
• create derivative commercial works
• remove proprietary notices
• systematically extract content
• reverse engineer protected technology
• use Droneit content to develop a competing product, service or course
• use Droneit proprietary content for AI or machine-learning training

Droneit may use technical access controls, personalised markings and watermarks to protect its intellectual property.

Reasonable personal study notes are permitted.

27. Material supplied by you

You retain any ownership rights you otherwise hold in material provided to Droneit.

You grant Droneit a non-exclusive right to use, store, reproduce and process that material to the extent reasonably necessary for:

• providing the relevant service
• training and assessment administration
• support
• maintaining records
• legal and regulatory compliance
• investigating complaints, misconduct or security issues
• establishing, exercising or defending legal rights
• information-handling and system-improvement activities described in the Privacy Policy

You must not knowingly provide material that you are not authorised to provide or that unlawfully infringes another person’s rights.

28. Third-party services

Droneit’s websites and services may contain, link to or integrate services operated by independent third parties.

A third party may impose its own terms, privacy policy, warranty, eligibility requirements or payment arrangements.

To the maximum extent permitted by law, Droneit is not responsible for independent acts or omissions of a third party for whose conduct Droneit is not legally responsible.

Nothing in this section excludes responsibility imposed on Droneit by Australian Consumer Law or another applicable law.

29. Suspension and termination

Droneit may reasonably suspend, restrict or terminate access because of:

• material breach of these Terms or the Student Handbook
• non-payment
• fraud or suspected fraud
• serious misconduct
• threats or abusive conduct
• academic misconduct
• security risk
• unauthorised account use
• intellectual property infringement
• legal or regulatory requirements
• conduct materially threatening staff, students, systems, information or regulatory integrity

Where reasonably practicable, Droneit will ordinarily provide notice and an opportunity to address a remediable breach before permanently terminating a paid service.

Immediate action may be taken where reasonably necessary to protect people, safety, systems, information, evidence or regulatory integrity.

Suspension or termination caused by your breach or misconduct does not automatically create a refund entitlement.

30. Australian Consumer Law

Where Australian Consumer Law applies, Droneit’s goods and services come with consumer guarantees that cannot be excluded, restricted or modified.

Nothing in these Terms, the Student Handbook, a refund policy, promotion or warranty is intended to remove those rights.

Droneit is not required to provide a refund merely because a customer changes their mind or decides they no longer want or will not use a product or service.

Where a good or service fails to comply with an applicable consumer guarantee, the remedy depends on the circumstances and may include repair, replacement, re-supply, cancellation, refund, compensation or another remedy provided by law.

Where section 64A of the Australian Consumer Law permits liability for a failure to comply with a consumer guarantee concerning qualifying business-type goods or services to be limited, Droneit’s liability is limited, at Droneit’s option and only to the extent permitted, fair and reasonable, to:

Goods

• replacement of the goods or supply of equivalent goods
• repair of the goods
• payment of the cost of replacement or equivalent goods
• payment of the cost of repair

Services

• supplying the services again
• payment of the cost of having the services supplied again

31. Liability and indemnity

Nothing in these Terms excludes or limits liability where exclusion or limitation would be unlawful.

To the maximum extent permitted by law, Droneit is not liable for loss to the extent caused or contributed to by:

• your unlawful or wrongful conduct
• your material breach of these Terms or the Student Handbook
• misuse of a product or service
• failure to follow reasonable safety, operating or course instructions
• materially inaccurate or incomplete information supplied by you
• failure to satisfy an eligibility requirement that was your responsibility to confirm
• unauthorised account access resulting from your failure to take reasonable care of credentials
• an independent third party for whose conduct Droneit is not legally responsible

To the maximum extent permitted by law, Droneit excludes liability for indirect, incidental, special or consequential loss that is not reasonably foreseeable as a result of Droneit’s breach.

Nothing in this section excludes compensation for reasonably foreseeable loss or damage where Australian Consumer Law provides such a right.

To the extent permitted by law, you indemnify Droneit, its officers and personnel against third-party claims, liabilities, losses and reasonable costs to the extent directly caused by:

• your unlawful conduct
• your material breach of these Terms
• unauthorised use of Droneit systems or materials
• infringement by you of another person’s intellectual property or privacy rights
• material supplied by you that you were not authorised to provide
• fraud or deliberate misconduct by you

The indemnity is reduced proportionately to the extent the relevant loss was caused or contributed to by Droneit’s negligence, breach or unlawful conduct.

32. Complaints and disputes

Droneit encourages customers and students to raise concerns directly so they can be investigated and, where possible, resolved.

Students should use the complaints and appeals procedures contained in the Student Handbook for matters covered by those procedures.

Where reasonable and practicable, the parties should attempt to resolve a dispute directly before commencing formal proceedings.

Nothing in this section prevents a person from contacting a regulator, exercising a statutory complaint right, seeking urgent relief or commencing proceedings where permitted by law.

33. Privacy, communications and notices

Personal information is handled in accordance with Droneit’s Privacy Policy.

Information about Droneit’s general security practices is contained in its Data Security information.

Where applicable, individuals in the European Economic Area or United Kingdom may have additional rights described in Droneit’s European and UK Privacy Rights Notice.

Droneit may send contractual notices, course communications, invoices, booking information, regulatory information and other communications electronically to the contact details associated with your purchase or account.

You are responsible for maintaining accurate contact information and taking reasonable steps to review communications sent to those details.

Evidence that a communication was properly sent to the contact information held by Droneit may be relied upon as evidence of dispatch, subject to any legal requirement concerning service or receipt.

34. Changes to these Terms

Droneit may update these Terms to reflect changes in law, regulation, CASA requirements, technology, products, services, security requirements or business operations.

The current version will be published on our website with its last-updated date.

Unless otherwise permitted or required by law, amendments apply prospectively.

A later version will not retrospectively remove a substantive contractual right or impose a new material financial obligation concerning an existing transaction unless:

• the change is required or authorised by law or regulation
• the existing agreement lawfully permits the particular change
• you agree to the change

35. Governing law and general provisions

These Terms and each agreement incorporating them are governed by the laws of Queensland, Australia and applicable laws of the Commonwealth of Australia.

Subject to any jurisdictional right that cannot lawfully be excluded, each party irrevocably submits to the exclusive jurisdiction of the courts of Queensland and courts competent to hear appeals from those courts.

To the extent permitted by law, proceedings arising from these Terms or an agreement incorporating them must be commenced and determined in Queensland.

If any provision is invalid, unlawful or unenforceable, it will be read down to the extent reasonably necessary to make it valid. If it cannot be read down, the affected portion is severed and the remaining Terms continue in force.

A failure or delay by Droneit to exercise a contractual right does not, by itself, waive that right.

You may not assign or transfer your contractual rights or individual course access except where permitted by the Student Handbook, the relevant transaction, Droneit in writing or applicable law.

Droneit may assign or transfer its rights and obligations as part of a genuine restructure, sale or transfer of its business provided this does not materially prejudice a right that cannot lawfully be excluded.

These Terms, together with documents expressly incorporated into them and specific terms applying to a transaction, constitute the agreement applying to that transaction.

Nothing in this entire-agreement provision excludes a representation that forms part of the agreement as a matter of law, liability for misleading or deceptive conduct, a consumer guarantee or another right that cannot lawfully be excluded.

Provisions concerning unpaid amounts, intellectual property, confidentiality, records, indemnities, limitations of liability, disputes and governing law continue after completion or termination to the extent necessary to give them effect.