Terms & Conditions

1. Introduction

For the purposes of these terms and conditions, “Droneit”, “us”, “our” and “we” refers to Droneit Group Pty Ltd ACN 600 504 201 and “you” and “your” refers to you, the client, student, visitor, website user or person using our website and/or engaging our services.

The below terms (“Terms”) together with our Privacy Policy contain the agreement between you and the Droneit Group as to the terms on which you are permitted by us to use the website and/or engage with any of our services, including but not limited to the Student Portal and/or training courses.

By accessing, browsing or otherwise interacting with this website or otherwise engaging our services, you acknowledge that you have read and understood these Terms and agree to comply with and be bound by them. If you do not agree to these terms, you must not use the website or use our services.

Droneit Group owns and operates the website and owns all intellectual property rights on the website including all content unless otherwise indicated, and all such rights are specifically reserved. Droneit Group may also be licensed to use content on the website in which the intellectual property rights are owned by third parties. Droneit Group permits you to use and otherwise benefit from the website but only in accordance with these terms and subject to any limitations on the use of any content stored on the website that have been imposed upon Droneit by its respective content providers.

For those of you who undertake a course of study with us, you must read, understand, and agree to the terms of our Student Handbook to help you understand the way our organisation works and to help you get the most from your studies. The Handbook should answer most of the questions you have about studying with us but please be in touch if you have any questions not answered by these Terms or the Student Handbook.

By being enrolled in a course with us – and whether you enrolled yourself or if someone registered you with your permission – you agree that you will comply with these Terms and with the policies and procedures in the Student Handbook.

If you purchase goods from our website, our Price Match Policy, Returns Policy, and Delivery Information will also apply to your purchase.

If you have any questions or complaints regarding the website or these Terms, please contact Droneit Group using the details on our Contact page.

2. Amendment of Terms

We reserve the right to change, modify, add or remove portions of these Terms at any time and at our sole discretion.

We recommend that you check these terms regularly prior to using our website or engaging our services to ensure you are aware of any changes. We will endeavour to highlight any significant or substantive changes to you where possible and the ‘last modified’ prompt at the top of these Terms indicates when these Terms were last amended. In any event, it is your responsibility to keep yourself informed of any changes to these Terms.

3. Acknowledgements, Disclaimers and Limitation of Liability

A reference to our website includes a reference to our Student Portal and course materials, and vice versa. You acknowledge and agree that we would not permit you to use the website or Student Portal but for your acknowledgments and your agreement to the following limitations on our liability.

To the maximum extent permitted by law, you acknowledge, agree and warrant that:

• The content provided on the website is provided to you on an “as is” basis, and we make no warranties other than those required by law. We do not represent or warrant that this website content is complete, accurate or current.
• The content on this website is for information purposes only and we expressly exclude any and all liability for any loss that you may incur or sustain that in any way relates to or arises out of such content or your use of or reliance on it.
• We will not be liable for any loss that you may incur or sustain as a result of this website or its content that in any way relates to or arises out of any circumstance beyond our control, including but not limited to failure by third party data transmission networks or servers.
• You acknowledge and accept the unavoidable risk that any communication to or from the website may be intercepted, used or interrupted by third parties.
• We make no guarantee that this website is free from unauthorised material, unauthorised software, inaccuracies, errors and/or omissions.
• You agree that we will not be liable for any loss or delay that you may incur or sustain that in any way relates to or arises out of your use of or activities in connection with the website or any content or linked content, and you release, discharge and indemnify us from and in respect of any and all such liability.

You need to make your own enquiries to determine if the information on our website or our goods and services are appropriate for your intended use.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Our supply of goods and services may be subject to certain statutory guarantees and warranties, including under the Australian Consumer Law, or State and Territory laws, which cannot be excluded by contract. For major failures with goods or services you may also be entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you may be entitled to have problems with the goods and services rectified in a reasonable time. Nothing in this Agreement excludes, restricts or modifies the application of statutory guarantees or any associated rights or entitlements to remedies.

Save for statutory guarantee and warranties, we make no other warranties or other representations under these Terms including but not limited to the quality or suitability of any goods or services supplied. Our liability in respect of these warranties is limited to the fullest extent permitted by law.

Our liability for any breach of these Terms is limited to: (a) the supplying of the goods or services to you again; (b) the replacement of the goods; or (c) the payment of the cost of having the goods or services supplied to you again.

This website and its contents are the copyright of Droneit Group. All rights reserved.

4. COVID-19

Droneit will use its best efforts to continue to provide goods and services in an uninterrupted and seamless manner despite COVID-19. However, circumstances, laws, and government responses may change rapidly which may affect the delivery of our goods and services. Droneit is working hard to comply with all government regulations and health directives and will not offer goods or services if we deem there to be an unacceptable risk, or if we are otherwise prevented from providing goods or services by reason of regulation, or other impediment caused by COVID-19.

You acknowledge that due to COVID-19, there may be: delays and limitations to the stock available for sale on our website; delays in processing and delivering orders of goods; and, as a last resort, orders may need to be cancelled.

If we cancel your order, we will provide you with a full refund. We will otherwise not be liable for any loss that you may incur or sustain that in any way relates to COVID-19, including but not limited to delays in processing orders.

5. Delivery of Goods & Communications

Physical goods may be delivered by Australia Post and/or other reputable courier companies at our absolute discretion. Deliveries will be processed promptly upon receipt of full payment. Delivery typically takes between 2 and 14 days, depending on the delivery option and we have no control over actual delivery times.

Damaged or lost orders should be resolved with Australia Post or the courier company directly. We are not responsible for goods that are damaged in transit or not received. Subject to the statutory guarantees that we must provide, replacement of damaged or lost items is entirely at our discretion.

Digital goods such as software are typically delivered immediately after payment is processed and cleared. You acknowledge there are inherent risks associated with downloading any software and digital goods. If you have any technical problems downloading or accessing any of our digital goods, please be in contact.

By accessing our website and/or engaging our services, you agree that we can contact you and provide you with information and notices by way of electronic communication, unless otherwise prohibited by law.

6. Third-Party Content

Our website or other platforms may provide links to third-party websites, advertisements, documents and other information that is relevant or complementary to our product offering (Third-Party Content).

Any links, display or hosting of Third-Party Content does not necessarily imply sponsorship, endorsement, approval or any arrangement between us and the Third-Party Content or its owners. Any Third-Party Content is not under our influence or control, and we take no responsibility for any Third-Party Content, and you agree to assume all risk in respect of your viewing and/or access and/or reliance on any Third-Party Content.

Where we have made a recommendation, or are construed as making a recommendation, of any Third-Party Content, you must conduct your own investigations as to the suitability or otherwise of any Third-Party Content. Your access and use of any Third-Party Content may be subject to the terms and conditions of the owner of that content.

7. How We Use Your Personal Information (Data Protection)

At Droneit Group, we are committed to protecting your privacy. We use the information that you provide to us or that we collect about you, in order to provide you with the most relevant services to your needs.

You may change your details at any time by advising us in writing via email. All information we receive from our customers is protected by our secure servers. Our secure server software encrypts all customer information before it is sent to us. All the customer data Droneit Group collects is secured against unauthorised use or access. Credit card information is not stored by us on our servers.

Droneit Group respects the privacy and confidentiality of the information provided by you and adheres to the Australian Privacy Principles. All personal information that we may use will be collected, processed, and held in accordance with the provisions of EU Regulation 2016/679 General Data Protection Regulation (“GDPR”) and your rights under the GDPR. Please see our Privacy Policy for complete details.

8. Use of Our Website and Services

We may limit the access and/or use of the whole or any part of our website or services to or by any person, geographic area or jurisdiction we deem fit in our sole and unfettered jurisdiction.

Subject to these Terms, you may use the information on our public website pages for personal or education purposes but are not permitted to access or use the information on our website for commercial exploitation. If our website contains documentation that is provided only in electronic form, you may print one copy of such documentation for your own personal or educational use, but commercial use is explicitly prohibited.

Unless expressly authorised by us in writing, you are prohibited from doing, or causing any third party to do, any of the following in respect of our website, Student Portal, course materials or other services provided by us:

• use any part of the website or our services through any means not provided or intended by us, or contrary to any directions, instructions or policies in the Terms or elsewhere on the website;
• use the website or our services for any fraudulent or unlawful purpose, or submit information that is untrue, misleading or deceptive;
• impersonate any person or other user when communicating with us;
• enter or store personal or sensitive information relating to any person other than yourself without their authorisation;
• interfere with or disrupt the operation of any part of the website or the servers or networks used to make the website available;
• reproduce, duplicate, copy, sell, resell or otherwise exploit any part of the website or its content for commercial gain, or systematically download the whole or any part of the website;
• transfer, share, disclose or licence any access codes to any other person;
• adapt, alter, delete, modify, or translate any part of the website, upload unauthorised material, or remove, disable or circumvent any proprietary notices or security features;
• make any part of this website or any course materials available to any third party by way of lease, sale, license or otherwise, or use them to develop a competitive good or service;
• reverse engineer, decompile or disassemble any aspect of our website or Student Portal except to the extent permitted by law;
• introduce or infect any part of our website or Student Portal with any virus, spyware, trojan horse, worm or other harmful element;
• use any data mining, robots, spider or similar data gathering or extraction methods to scrape or extract data from our website or Student Portal.

You must remove any unauthorised or unsuitable material you have uploaded immediately upon being directed by us to do so. We reserve the right to remove, delete and/or destroy any unauthorised or unsuitable material without prior notice.

If you think there has been a mistake or an operation you did not authorise in relation to an account you have with us, or if you think there are any faults in any part of the website, you must inform us immediately using the details on our Contact page.

Nothing contained on the website, or our services is intended to or should be construed as granting any license or right to use any trade names or trademarks or any other intellectual property without the express prior written consent of the owner.

If you have an account with us, we are not responsible for any use or misuse of your username or password unless caused by us. You will be responsible for the use of any of our services by anyone who accesses your account with your account login information.

9. Indemnity

You agree to defend, indemnify and hold us and our content providers harmless from and against all claims and liabilities that in any way relate to or arise out of: (a) your access to, use of, and your activities in connection with our website, Student Portal, course materials or any content or linked content; (b) your breach or alleged breach of any of these Terms; or (c) any infringement by you of any intellectual property rights owned by us or our content providers.

10. Entire Agreement

These Terms, along with our Privacy Policy, and where you are enrolled in a course the Student Handbook (collectively referred to as the “Agreement”), constitute the entire agreement between you and Droneit in relation to your access and use of our website, its content, and in relation to any course in which you are enrolled.

The Agreement supersedes any prior representations made by us, whether express or implied, discussions, undertakings, communications or advertising relating to the website or our services. No other term is to be included in the Agreement except where required by legislation. All implied terms except those implied by statute and which cannot be expressly excluded are excluded.

11. Severability

Where any clause of these Terms is deemed to be illegal, void, or unenforceable by a Court or Tribunal of competent jurisdiction, then such a clause will not apply and will be deemed never to have been included in these Terms. This will not affect any other clause of these Terms which will remain legal and enforceable.

12. Jurisdiction and Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Queensland, Australia, and any applicable laws of the Commonwealth of Australia. Any legal proceedings concerning these Terms must be commenced, heard and determined in Queensland, Australia in a Court of competent jurisdiction. You submit to the exclusive jurisdiction of the courts of Queensland, Australia and courts competent to hear appeals from those courts.

13. Termination

You agree to be bound by these Terms until terminated. We may at any time and for any reason terminate your use of the website and upon such termination, your right to use the website will immediately cease. You agree that we will not be liable to you or any third party for any termination of your use of the website.

When you engage in our paid services, the Student Handbook sets out how our Agreement with you may be terminated. We may take any steps we believe are appropriate to enforce or verify compliance with any part of these Terms.

14. Hardware Returns Policy

Our supply of hardware may be subject to certain statutory guarantees and warranties, including under the Australian Consumer Law, and/or State and Territory laws, which cannot be excluded. For major failures with hardware, you may also be entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you may be entitled to have problems with the hardware fixed in a reasonable time.

If you think that there is an issue with any hardware purchased from us, we strongly recommend that you first read the manufacturer’s manual and setup instructions to ensure you understand how to operate the hardware properly and safely.

Before you send any hardware back to us, please email sales@droneit.com.au with the following information: order number, serial number, brand, model, and a detailed description of the fault or issue. Once we have received your information, we will contact you with next steps, and if applicable, where to send the hardware. You are responsible for postage out and if returned or replaced we will pay for postage back to you.

We do not offer refunds or credits for change of mind. If the hardware you have purchased from us has a manufacturing fault, we will facilitate the repair or replacement under the warranty provided by the Australian distributor of that product. If the item is dead-on-arrival (DOA) or develops a fault that is covered by the warranty, we will replace the item.

We do not accept liability for returned hardware damaged in transit, so make sure to pack your returned hardware carefully. We strongly recommend that you keep original packaging for your hardware and keep your receipt and/or proof of purchase.

15. Study Pay Terms and Conditions

All payment terms must be completed with Study Pay prior to any certification being issued. We may certify a student early however this is at the sole discretion of the CEO. Please refer to the Student Handbook and follow the process of making an application to the CEO.

Please refer to the contract terms provided by Study Pay and communicate with Study Pay with regard to being able to make payments.

16. Force Majeure

In the event of force majeure, such as floods, fires, war, sudden illness, global pandemic, earthquakes, hurricanes, flight cancellation due to strikes and staff shortages, terrorism, and other such events or threats of such events that are beyond control, Droneit reserves the right to stop or review and alter the cancellation policy that is applicable under normal circumstances. If the course cannot be delivered due to any circumstances beyond control, refunds will not be issued.

Droneit is unable to accept responsibility for the failure of the instructor or invigilator to appear due to unforeseen circumstances that are out of our control such as illness, flight cancellation, bad weather or other such situations.

Refunds will not be issued to no-shows regardless of the circumstances. All courses are run subject to maximum numbers. In case of course changes due to unforeseen circumstances or an act of God, credit towards the next available course will be issued.

17. Buying for Someone Else

If you have purchased a product or course for someone else then you must make available or known to them these Terms & Conditions and by their enrolment or attendance they shall be deemed to have accepted same. Where a person purchases a product for a minor the purchaser shall be responsible for the product and is the authorised representative for the minor.

18. Sales and Promotions

• Acceptance: by using or attempting to use redemption codes for an offer, you agree to accept and be bound by these terms and conditions.
• Offer period: promotions are only available for a limited time, for as long as advertised on droneit.com.au. Droneit has the right to cancel or change any promotion at any time without notice and in its sole discretion.
• Conditions: promotions are not valid for cash or cash equivalent. Promotions cannot be applied to previous purchases nor combined with any other offers or discounts including price matching of any other retailer.
• Qualifying promotion amounts apply to sub 7kg and 25kg RePL Licence courses and bundles only, excluding Gift Cards and shipping and handling charges (unless otherwise stated).
• Offers are non-transferable. All monetary amounts are in Australian dollars (AUD). Promotions may be subject to availability.
• ‘Excluded Items’ means sale items, non-CASA courses, AROC courses, and electronic Gift Cards unless otherwise stated.
• Redemption: prices are as marked. A coupon code cannot be used in conjunction with any other offer.
• Refunds: refunds and exchanges are subject to the Droneit refund policy. If you seek a refund on any item purchased using a promotional offer, the value of the discount will not be refunded to you.
• Purchases made during a promotional period do not qualify for change of mind refunds or free returns under the company T&Cs. This does not affect your statutory rights.
• Site-wide offers include all published products onsite unless stated otherwise.

19. AI Acceptable Use Policy

Safety is core to Droneit’s mission and we are committed to building an ecosystem where users and students can safely interact with our products in a harmless, helpful, and honest way. Our Acceptable Use Policy applies to anyone who uses Droneit’s tools and services, and is intended to help our users stay safe and to ensure our courses and tools such as AI are being used responsibly.

If we discover that your usage violates Droneit’s policies, we may issue a warning requesting a change in your behaviour, adjust the safety settings of your in-product experience, or suspend your access to our tools and services.

Generative models are capable of producing factually inaccurate, harmful, or biased information. We ask that you independently verify our model responses and notify us at digital@droneit.com.au when our model outputs inaccurate, biased, or harmful content.

We do not allow our products and services to be used to generate: abusive or fraudulent content (including spam, scams, phishing or malware, unauthorised access, privacy violations, or model scraping); child sexual exploitation or abuse content; deceptive or misleading content (including impersonation, disinformation campaigns, fake reviews, pyramid schemes, or academic dishonesty); illegal or highly regulated goods or services content; psychologically or emotionally harmful content; sexually explicit content; or violent, hateful, or threatening content.

We prohibit businesses from using our products and tools for: political campaigning or lobbying; tracking or targeting individuals; criminal justice decisions; automated determination of financing eligibility; or automated determination of housing and employment decisions.

If your business is using or deploying our tools as part of providing legal, medical, or financial advice to consumers, you must implement a human-in-the-loop review by a qualified professional and disclose to your customers that you are using our services. If your external customers interact directly with our products (for example chatbots), you must disclose that they are interacting with an AI system rather than a human.

If you have any questions about whether your business or use case is permitted or prohibited, please email us at digital@droneit.com.au.